Your 45-day home trial

Every EasyHear order comes with 45 days from the delivery date to try it at home. We ask for a minimum of 10 days of regular, everyday use before a return, because hearing aids typically need a short adjustment period before you can tell how well they're working for you.

Before you request a return

If EasyHear isn't feeling right, contact EasyHear support first. We'll walk you through basic setup, fit, and troubleshooting steps — most concerns about volume, feedback, or comfort are solved this way. A return under the trial guarantee requires that you complete this step with our team first.

What's covered by the trial guarantee

• A manufacturing fault or defect in the device.
• No meaningful improvement in everyday hearing compared to wearing no hearing aids, for mild-to-moderate hearing loss, after completing troubleshooting with our support team.

What isn't covered

• Everyday wear and tear, water damage, or accidental damage.
• Requests made before 10 days of use or after the 45-day window has closed (we may still make exceptions at our discretion).
• General dissatisfaction that isn't related to hearing performance, or preference-based reasons such as the size, feel, or button firmness of the device.
• Ear tips, cleaning brushes, earwax protectors, and other hygiene accessories once used — these are final sale.

How to start a return

Email EasyHear support with your order number to request a return. We'll confirm your return is authorized and send you a return address and instructions. Send your hearing aids back using a tracked, insured shipping service, in their original packaging, with all accessories and your order number included. Return postage to our facility is the customer's responsibility.

Cancelling an order

Changed your mind before or right after delivery? The following fees may apply and will always be confirmed with you before your return is authorized:

Refund timeline

Once we receive your return, we'll inspect it within 5–7 business days and process your refund to your original payment method. Your bank or card issuer may take a few additional days to post it.

1-year limited warranty

Separately from the trial, EasyHear hearing aids carry a 1-year limited warranty against manufacturing defects, starting on your delivery date. If your device develops a manufacturing defect during this period, contact us for a free replacement.